Our Compliance Framework
EastWest Saving Bank maintains a comprehensive compliance programme designed to meet applicable legal and regulatory requirements. Our compliance obligations govern how we collect and verify customer information, how we monitor and report transactions, how we protect customer data, and how we operate our systems.
We take our compliance responsibilities seriously and commit to continuous improvement as regulations and best practices evolve.
Know Your Customer (KYC) and Anti-Money Laundering (AML)
As a financial institution, EastWest Saving is required to verify the identity of all customers before opening an account and to monitor account activity on an ongoing basis. This process — commonly referred to as Know Your Customer (KYC) — is a fundamental legal requirement designed to prevent financial crime, including money laundering and terrorist financing.
During the account registration process, we collect identity documents, proof of address, and information about your financial background and the intended use of your account. This information is required by law and is used solely for compliance purposes.
We operate an Anti-Money Laundering (AML) programme that includes:
- Customer due diligence at account opening and on a periodic basis.
- Enhanced due diligence for higher-risk customers and transactions.
- Ongoing monitoring of account transactions for unusual or suspicious activity.
- Reporting of suspicious activity to relevant authorities where required by law.
- Staff training on AML obligations and red flag indicators.
Regulatory Status
EastWest Saving Bank operates under applicable banking regulations in the jurisdictions where it provides services. We maintain the licences, registrations, and authorisations required for our products, and we work closely with the relevant supervisory authorities.
• Banking licence: EastWest Saving Bank holds the banking licences required to accept deposits and provide lending services in its operating jurisdictions.
• Deposit protection: Eligible deposits are protected in accordance with the deposit protection arrangements that apply to your account. Details of the applicable protection scheme and coverage limits are provided at account opening and available on request.
• Regulatory oversight: Our activities are supervised by the relevant financial regulatory bodies in the jurisdictions where we operate.
• Operating jurisdictions: EastWest Saving Bank currently offers services in the United States, with additional jurisdictions planned as our regulatory approvals expand.
Data Protection Compliance
EastWest Saving processes personal data in accordance with applicable data protection laws. Our Privacy Policy describes in detail how we collect, use, retain, and protect your personal information, and what rights you have as a data subject.
Our data protection practices include:
- Processing personal data only where a lawful basis exists under applicable law.
- Implementing technical and organisational measures proportionate to the risk of processing.
- Maintaining records of processing activities.
- Establishing data breach response procedures.
- Honouring data subject rights requests within applicable timeframes.
Consumer Protection
EastWest Saving is committed to treating customers fairly. We provide clear, accurate information about our products, fees, and risks. We respond to complaints promptly and maintain an accessible dispute resolution process.
If you believe you have been treated unfairly or that we have failed to comply with our obligations, you have the right to make a formal complaint. Please contact us through the Contact page or your account dashboard.
Compliance Enquiries
For compliance-related enquiries, or to report a concern about potential regulatory violations, please contact us:
- Via the Contact page
- Via your secure dashboard: Support Centre
- By email: Eastwestsavings0@gmail.com